Return Policy

IF YOU DON’T LIKE IT, JUST LET US KNOW***

There's no need to be worried, if you find that:

  • It isn't right for you

  • It isn’t as you imagined

  • You did some late night sleep shopping 

You can always send it back and we will exchange it or refund you (minus original shipping cost).  Just get in touch with us within 3 days of delivery and make sure it’s still brand new/unworn, and in its original packaging.

*** This does not apply to sale items and special / back ordered items (if we have back ordered or special ordered an item for you that was not in stock ).

RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS OF DELIVERY.

Sale items... sorry no refunds or exchanges on sale items.

How to return or exchange your purchase:

1)  Before returning an item please email us explaining what you are returning and why.

2)  Please send your return back to us within 7 days of receiving it.

3)  Pay to send your package via an insured and tracked method only, with the following included: 

    • a clean item in perfect condition with original packaging
    • returns form filled out
    • send it so that Buy Hand receives it within 7 days of emailing you.

Please note:

Buy Hand is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free.  Until an item is received at Buy Hand, it is your responsibility. Lost packages = tears, so please track and insure!